We took over 10.3 million customers to hotels with credible sustainability certifications recognised by the Global Sustainable Tourism Council (in 2019). Since 2015, we have delivered over 43 million ‘greener and fairer’ holidays.

Hotels in our tourism business portfolio will achieve credible sustainability certifications.

We delivered 10.3 million ‘greener and fairer’ holidays through 1,688 hotels that were certified to a standard recognised by the Global Sustainable Tourism Council in 2019 (up from 84% and 78% respectively since the baseline year).

We will make sure our hotels can access the right tools, learning and expertise to lead the industry.

We supported our hotels through sustainability workshops at local and international conferences, Travelife roadshows and through consultancy support. In addition, we set up a web portal for TUI hotels to receive updates and news on relevant sustainability topics.

Our TUI hotels will include innovative environmental features, invest in skills training for staff, develop local skills and favour local sustainable procurement.

Since the start of the strategy, environmental KPIs of TUI Hotels & Resorts have improved. Average carbon emissions per guest night decreased by 5.2%, energy consumption decreased by 3.8% and freshwater use was down by 3.1%. Many of our hotels have innovative environmental features such as the Robinson Club Apulia with one of the largest hotel solar panel systems in Europe.

In 2019, 73% of employees in our owned and International Concept hotels were receiving vocational training and there were 5,202 apprenticeships in place; 87% of employees were nationals of the country and 78% of food and beverage was sourced from within the country.

We found that our most sustainably managed hotels out-perform non-certified hotels on environmental performance and deliver higher quality and customer satisfaction. Read more here.

We aim to remove 250 million pieces of single-use plastics from our operations (2018 – 2020).

Over 257 million pieces of single-use plastics have been removed from our operations since setting this commitment. For example, 27 million from across our airlines, 31 million from cruise operations and 197 million from our hotel operations. TUI signed the International Tourism Plastic Pledge and is a member of the Global Tourism Plastics Initiative Advisory Group, rolled out Plastic Reduction Guidelines for hotels and held a dedicated workshop for TUI Hotels.

Our destination management companies and excursions will meet sustainability standards.

Since 2015, customers have experienced 5 million TUI Collection excursions (based on local and sustainability elements), from 0.5m excursions delivered in 2015 to a peak of 1.2m excursions in 2019. The range of the TUI Collection portfolio expanded from 170 different excursions in 2015 (41 destinations in 12 countries) to 375 in 2019 (81 destinations in 23 countries).TUI has also included a sustainability component in our excursion contracts based on TUI’s minimum standards.

We will communicate about sustainability throughout the customer journey.

We communicate with customers about sustainability at touch points throughout the booking and holiday journey. Our businesses have been recognised for excellence in sustainability communications such as TUI UK & Ireland winning a Gold award at the World Responsible Tourism Awards in the ‘Best for communicating responsible tourism’ category (2018). We conducted consumer research on sustainability and tourism in many of our key markets that further highlighted the importance of sustainability to consumers and informed our approach, read more here.