Integrity and Compliance

At TUI, we are committed to respecting the laws and acting with integrity. Integrity to us means doing the right thing even if no one is watching. That we do what we say.

The Integrity Passport, our TUI Code of Conduct

The Integrity Passport, our TUI Code of Conduct applies to everyone at TUI from trainee to Board Member. It sets out our general ways of working. It gives guidance on how to deal with the most important integrity and legal topics in our daily work – with our colleagues, our customers, our business partners and other third parties.

»We can be proud that TUI is the world’s largest tourism company. As we continue our growth and success story, we want to be not only proud of our achievements, but also of how we achieve success.«
 

Fritz Joussen, CEO

Fritz Joussen presents the Integrity Passport at employee talks across Europe.

Integrity & Compliance at TUI

Throughout the year, we offer training and awareness communication to all employees on a range of compliance topics, including bribery and corruption, data protection, gifts and hospitality and competition law. The Integrity & Compliance team at Group level and a network of Compliance contacts in our various business segments provide advice and support on compliance matters for managers and employees whenever needed.

More details about our compliance management system can be found in our 

TUI SpeakUp Line

We have a confidential whistleblower system, the TUI SpeakUp Line. It is managed by a third party in Europe and allows employees to raise a compliance concern 24/7 while remaining anonymous.

Supplier Code of Conduct

Our supply chain covers thousands of suppliers in more than 90 countries, including manufacturers of aircraft and cruise ships, laundry and other services provided to our hotels, tourist guides and other services our customers use in destination. Our biggest supplier category is our hotel partners, accounting for over half of our direct operating costs.

We aim to extend our commitment to integrity to our business relationships and into our supply chain. 

We believe that a shared commitment to conducting business with integrity ensures sustainable, long-lasting relationships where all parties benefit.

We ask our business partners and suppliers to support the principles set out in our TUI Supplier Code of Conduct and to promote them throughout their own supply chain.