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How to raise a concern?

TUI is committed to address any potential compliance violation of our Integrity Passport, the Supplier Code of Conduct, our internal policies and applicable laws, including human rights and environmental sustainability. We promote a culture of open communication and trust. We encourage our employees, business partners and anyone who has knowledge or is potentially affected by potential risks or violations to speak up and raise their concerns.

TUI Speak Up Line
Through the Speak Up line you can report any concerns about actual or potential Integrity & Compliance violations or violation of Digital Services Act (DSA).

e.g. regarding human rights, sustainability, bribery, corruption, illegal content.

TUI Customer Service for support

We encourage anyone who has knowledge or suspicion of an actual or potential compliance violation, related to TUI or caused by a TUI supplier, to use our available channels to report concerns. Customer complaints and questions on TUI products cannot be processed through the whistleblower system or the listed reporting channels. Please contact the TUI Customer Service for support.
Confidential Reporting Without adverse consequences

If you report a potential violation in good faith, you will not suffer any adverse consequences as a result. Your report and the subsequent investigation will be handled with strict confidentiality and in accordance with legal requirements. TUI protects individuals who provide information and does not tolerate any retaliation against them.

You can find further information about our complaints procedure in the following overview and as a download:

Downloads

How to raise a concern

25 March 2025PDF | 177.73 KB

How to raise a concern?

2 Raising a concern

TUI is committed to address any potential compliance violation of our Integrity Passport, the Supplier Code of Conduct, our internal policies and applicable laws, including human rights and environmental sustainability. We promote a culture of open communication and trust. We encourage our employees, business partners and anyone who has knowledge or is potentially affected by potential risks or violations to speak up and raise their concerns.

The following describes how to raise a concern about an actual or potential compliance violation without fear of retaliation and how such reports are handled within TUI.

3 How to report a concern?

The channels described below are open to everyone who wishes to report a concern about an actual or a potential Compliance Violation caused by the economic activities of TUI in its own business area or by a supplier of TUI.

4 What is the TUI SpeakUp Line and how to use it?

TUI is committed to protect anyone who raises concerns. The TUI Speak Up Line, our whistle-blower hotline, is a confidential channel to anonymously report concerns to our Integrity & Compliance Team 365/24/7 via phone or internet. The reports are handled by the Integrity & Compliance Team itself or passed on to the respective responsible department. The system is provided and operated by Navex, an external provider.

5 How are SpeakUp reports handled within TUI?

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