Especially in the event of exceptional situations, such as the first lockdown in March 2020, TUI Group demonstrates its agility: in a very short time period, TUI flew around 200,000 people back to their home countries and provided capacity for other countries and tourism companies.
TUI Group’s customer service:
Professional security management: TUI's crisis management monitors all worldwide destinations around the clock. Whether natural disasters, strikes, political unrest or epidemics; the team classifies events at an early stage and prepares measures. The TUI crisis team consists of half a dozen employees with decision-making authority and is ready to act within minutes.
Care: Holidaymakers receive a 24-hour care service via the app and in person on site. TUI is always the direct contact, whether it's a matter of rebooking, excursions or doctor's appointments at the vacation destination. For this purpose, the travel group employs around 8,500 people in more than 100 destinations worldwide.