Ahead of International Women’s Day 2020, we sat down with Wafa Taieb to talk about her journey to becoming TUI’s youngest hotel general manager in Tunisia. She tells us about her journey of self-growth, ambition and overcoming challenges. Due to diverse career paths in the hotel industry, we were curious to learn more about her background.
“I graduated with a degree in Hotel Accommodation and Hotel Management in 2008 and did my following experience period in 4 and 5-star hotel concepts in Tunisia, France and Morocco. It was very important for me to understand all areas of a hotel and see that all the hard work that goes on behind-the-scenes is what make the guests smile. Every area and every job in a hotel are important for its operations and the value it brings. When I started, I had a vision – I wanted to understand and experience every single department and know it fully.
I worked with housekeeping. I worked in reception. I work with guest relations. I worked with food & beverages, HR, accounting, marketing. I wanted to understand what each area requires from the teams. How much time does it take to do a task? What are their challenges? I believe the key to good management is understanding the details and the job of the people you work with. Practising and doing what they do and feeling what they feel. When I was a student, I worked with housekeeping for free during my holidays. There were days where I cleaned up to 14 rooms all day from start to finish, with the purpose of understanding how housekeeping works and how we can improve it. I had a goal to understand everything in the hotel.”