Topics & Positions
Safe Travel
TUI as reliable partner
Like no other form of travel, a package holiday offers peace of mind with the highest consumer protection standards. We are always there for our guests from the initial booking to the journey home, with our own teams in almost all holiday destinations. And we want to keep it that way. To ensure fair competition with large non-EU platform providers, a level playing field is needed instead of unilaterally imposing further burdens on package tour operators.
Package travel offers highest safety standards
With our professional crisis management and innovative safety features, we set standards in the tourism industry – and respond immediately in emergencies. Three examples: the first coronavirus lockdown in March 2020 – TUI promptly flew around 200,000 holidaymakers back home. In the summer of 2023, widespread forest fires raged across Rhodes. TUI quickly evacuated around 8,000 guests and organised special flights back to Germany. And the Middle East crisis in early 2026: within a very short period of time, TUI brought around 10,000 guests back home – including cruise passengers stranded in Doha. For this large-scale evacuation operation, the Group promptly deployed twelve of its own charter flights and 26 charter flights organised by TUI.
The TUI Group stands for:
- Professional security management: TUI's crisis management team monitors all worldwide destinations around the clock. An automatic warning system alerts our team in the event of natural disasters, strikes, political unrest or epidemics. The team classifies events at an early stage and prepares measures. Holidaymakers are informed and, in extreme cases, returned home. The team is authorised to make decisions and can act within a few minutes.
- Care: Holidaymakers receive a 24-hour care service via the TUI app and in person on site. TUI is always the direct contact, whether it's a matter of rebooking, excursions or doctor's appointments at the holiday destination. Around 8,500 people are employed in more than 100 destinations worldwide.