London/Hanover, 6 November 2019

World Responsible Tourism Awards: TUI Group best for transparent reporting

TUI Group was rewarded for excellence in transparent reporting at the World Responsible Tourism Awards today, affirming the business’ commitment to leading the way in sustainable tourism. The judges were looking for examples of good practice where businesses publicly report the extent to which they reduce negative impacts, or increase positive impacts. They were impressed by the depth and consistency of TUI’s reporting which has been acknowledged in many of the top indices like the FTSE4Good. As one of the first travel businesses to prepare dedicated sustainability reports TUI is able to demonstrate robust and transparent reporting in all of these areas. In 1996, TUI's first environmental report was presented to the then Minister of the Environment and now Chancellor of the Federal Republic of Germany, Dr Angela Merkel.

TUI’s annual sustainability report publicly monitors progress against its Better Holidays, Better World strategy and sustainability has been firmly embedded in the Group annual report for more than 15 years. In addition, as a signatory to the UN Global Compact, the business completes a yearly progress report against the ten guiding principles in areas such as human rights and environment, and all sustainability initiatives are aligned to the UN’s Global Sustainable Development Goals. Regular communications are also issued to a wide variety of audiences from customers to staff, suppliers, hotel partners, media and politicians, and the methodology used to set and measure KPIs is available and updated annually.

Thomas Ellerbeck, member of the Group Executive Committee of TUI Group whose responsibilities include the Group’s sustainability programmes, comments: “Greater sustainability, more environmental and climate protection, better living, educational and working conditions in the holiday destinations – all of these goals are top priorities for TUI in the development of its business. We are delighted to be recognised with this prestigious award. Our goal is to be transparent and open – in our reporting to government bodies and our shareholders as well as our customers, business partners and the public at large. With our current sustainability strategy "Better Holidays, Better World", we have already actively embraced our responsibility. We will continue our active engagement in our Group-wide sustainability strategy for the period from 2020 to 2030.”

TUI launched its Better World, Better Holidays strategy in 2015 outlining ambitions and commitments in sustainability. Since then the business has delivered more than 20 million "greener and fairer" holidays*, accomplished 11.7% reduction in CO2emissions per passenger night in Cruise operations and TUI’s airlines are ranked as some of the most carbon efficient airlines globally according to independent data**. In 2018 alone, 9.2 million "greener and fairer" holidays were delivered (12 per cent increase year-on-year). TUI analysis showed that hotels with sustainability certifications outperform non-certified hotels, demonstrating 10 per cent lower CO2, 24 per cent lower waste volume, 19 per cent less fresh water per guest night, 23 per cent higher use of green energy and higher customer satisfaction scores. A total of 81 per cent of TUI Hotels & Resorts held sustainability certifications in 2018. 

Furthermore, TUI has committed to reduce 250 million pieces of single-use plastics across its business by 2020. Initiatives include removing 112 million single-use plastic items from hotels, launching "plastic reduction guidelines" for hotels and TUI Cruise’s ambitious wasteless plastic reduction programme. 


*measured by the number of customers we take to hotels with credible sustainability certification recognised by the Global Sustainable Tourism Council

** TUI Airways and TUI fly Germany ranked #1 and #4 most carbon-efficient airlines globally in the 2018 atmosfair Airline Index

About TUI Group

TUI Group is the world’s leading integrated tourism group operating in more than 100 destinations worldwide. The company is headquartered in Germany. The TUI Group’s share is listed in the FTSE 250 index and in the German open market.

In financial year 2019, TUI Group recorded turnover of around €19bn and an operating result of €893m. The Group employs more than 70,000 people worldwide. TUI offers its 28 million customers, including 21 million customers in European national companies, integrated services from a single source. It covers the entire tourism value chain under one roof. This comprises more than 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson as well as 18 cruise ships ranging from the MS Europa and MS Europa 2 luxury class vessels and expedition ships to the Mein Schiff fleet of TUI Cruises and the vessels of Marella Cruises in the UK. The Group also includes leading European tour operator brands, five airlines with 150 modern medium- and long-haul aircraft and 1,600 travel agencies. Apart from the expansion of its core business with hotels, cruises and destination activities, TUI is increasingly investing in digital platforms. The Group is transforming as a digital company.

Global responsibility for sustainable economic, ecological and social activity is a key feature of our corporate culture. TUI Care Foundation, initiated by TUI, promotes the positive effects of tourism, education and training as well as environmental and social standards with projects in 25 countries. It thus contributes to the development of the holiday destinations. TUI Care Foundation, operating around the world, initiates projects creating new opportunities for the next generation.