Marella Cruises boosts agent support with first dedicated Key Account Manager

November 9, 2026

Marella Cruises

Marella Cruises, TUI’s UK cruise line, has strengthened its Trade Relations team with two key appointments, reinforcing its commitment to supporting travel agent partners across the UK through dedicated account management, training and product expertise.

Joining the team from the 9 November 2026, Gavin Enever becomes Marella Cruises’ first dedicated Key Account Manager, marking an important step in the cruise line’s investment in its trade partnerships.

In the newly created role, Gavin will work closely with travel agent partners across the UK with a particular focus on the North of England. He joins from TUI, where he has been Key Account Manager for the North of England since 2023, building strong relationships with agents and supporting partners across the region.

Prior to his current role, Gavin worked within Learning & Development, bringing experience across agent engagement, training and business development. His expertise will help strengthen agents’ understanding of the Marella Cruises proposition while providing dedicated support to frontline sales teams.

Marella Cruises has also appointed Conor Braniff as Trade Training Manager, taking over the role following Sarah Whitehouse’s move to a new position within TUI.

Conor joins from TUI’s Content team, where he works as a Marketing & Lifestyle Copywriter and has collaborated closely with the Marella Cruises brand team on customer facing communications.

As Trade Training Manager, Conor will lead Marella Cruises’ training and engagement strategy for trade partners, helping agents build their product knowledge and confidence in selling Marella Cruises.

Both appointments take effect from today (9 November 2026) and form part of Marella Cruises’ continued investment in strengthening its relationships with the trade and providing agents with dedicated support

Chris Hackney, CEO at Marella Cruises said: “Travel agents are hugely important to Marella Cruises and these appointments demonstrate our continued commitment to giving our trade partners the support, knowledge and expertise they need. We’re delighted to welcome Gavin and Conor to the team. Their appointments reflect our commitment to giving our people opportunities to develop, build new skills and gain experiences that support their future careers.

“Gavin’s appointment gives us dedicated on the road support for Marella Cruises for the first time, while Conor brings a great combination of training experience and knowledge of the brand. Together, they’ll help us strengthen our relationships with trade partners and set our teams up for future success.”

About Marella Cruises

Marella Cruises is part of TUI Group with more than 30 years of cruising experience sailing across the Mediterranean, Caribbean and Canary Islands. The fleet consists of five ships: Marella Discovery, Marella Explorer and Marella Voyager, alongside two adult only ships, Marella Discovery 2 and Marella Explorer 2. Marella Cruises offers all inclusive as standard, with tips, flights, food and drinks, accommodation and service charges included. Customers can enjoy award winning West End style entertainment and a high standard of onboard service. The cruise line offers a wide range of Cruise & Stay holidays, giving customers the flexibility to combine their cruise with a hotel stay in destinations across the Mediterranean, Caribbean and Canary Islands. Supported by TUI Airways' network of regional airports across the UK and Ireland. Marella Cruises has also been recognised for its onboard service, receiving Good Housekeeping Reader Recommended accreditation every year since 2019.

November 9, 2026