The award was presented by Glasgow Airport CEO Ronald Leitch, who highlighted TUI’s outstanding achievements in operational efficiency, passenger satisfaction, and collaborative engagement with key service partners.

TUI and its partners provided operational demonstrations for independent travel agents, enabling them to experience firsthand the enhanced customer journey at the Airport. Agents were shown the full check-in process, SSBD kiosks, and even toured TUI aircraft, providing them with invaluable insight into airport operations and strengthening their knowledge of TUI’s efficient service model.

This award reflects TUI’s “One Team” approach, achieved through collaboration with Crew, Pilots, Swissport Ground Handling Agents (GHA), TUI CARS, and Glasgow Airport’s Duty Managers and Ambassadors Team. Working in synergy with these groups underscored TUI’s commitment to delivering an elevated, team-oriented customer experience.