• New flexible amends policy for new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 allows customers to amend booking once for free
• New offer for up to £300 off per booking on selected hotels from 23 July for departures taking place in August

The new policy allows holidaymakers to make one fee-free change to their booking – including the hotel and destination – regardless of whether they are affected by COVID-19. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI, First Choice, Marella Cruise holidays. The booking amendment must be made at least 28 days before departure.

From today, TUI is also offering customers up to £300 off per booking on selected hotels for holidays departing in August. There are 140 hotels to choose from and the offer will be available for at least one week. Customers will be able to see the range of hotels and packages online via the home page and they’ll need to use the campaign code to take advantage of the offer.

Richard Sofer, Commercial Director, TUI UK & Ireland said: “We are in extraordinary times with circumstances that are constantly evolving, and we know we need to be adaptable. We’ve listened to our customers and understand some are feeling apprehensive about travelling at the moment, but still want to book in a holiday to have something to look forward to. I’m confident our new flexible amends policy will give customers the peace of mind they need to book a holiday knowing that they can change it if, for whatever reason, they decide they want to go somewhere different or delay their trip.

“It’s been more than four months of not taking people on holidays, so we’re excited to offer more flexibility so our customers can make the most of what’s left of the summer.”

Full terms and conditions of the policies can also be found on the TUI website tui.co.uk.