27 December 2023

TUI Sustainability Year 2023 in Numbers

Here are some of TUI´s achievements in the area of sustainability. We will continue to make progress in 2024: by strengthening the positive impact of tourism around the world, by reducing the environmental footprint of our operations, and by taking our colleagues and customers with us on this journey. Tourism is a force for good.

3 This year 2023 started with the publication of the TUI Sustainability Agenda. Our motto: Tourism is a force for good. It is one of the world’s largest industries and the main force for development and prosperity in many parts of the world. Every holiday leaves an impression – in our hearts, but also on the environment. We use our scale and influence for the sustainable transformation of travel. Together with our partners we strive to continue to positively contribute to local communities, reduce our environmental footprint and create experiences that are authentic and sustainable. The number 3 stands for the three pillars of our Sustainability Agenda: People, Planet, Progress. You find more information about the TUI Sustainability Agenda here.

40 projects in 25 countries are currently run by the independent TUI Care Foundation. TUI Care Foundation focuses on the special needs of individual destinations. It carries out projects in the fields of education, community empowerment, natural landscapes and marine conversation. Did you know that the foundation is supported by TUI´s customers through donations? Find out more about the TUI Care Foundation here.

7000 m2 is the size of the photovoltaic plant of our headquarter TUI Campus (Hanover). We are committed to reducing the environmental impact of our administrative buildings. The TUI Campus in Hanover will be supplied with electricity generated by this photovoltaic system. The array and construction will have a maximum output of 1.5 megawatts. This is a significant step towards reducing the emissions on site. And by the way: 40 e-charging stations will be available soon!

90% CO2 reduction are possible through sustainable biofuels as tested successfully with Hanseatic Inspiration and Mein Schiff 4. We completed first tests on the use of sustainable biofuels, with both ships operating on biofuel blends on some voyages. The second-generation biofuel, which was bunkered for the first time, is purely plant-based and mainly consists of cooking oil residues. This fuel is virtually free from sulphur oxides and in its pure form offers a CO2 reduction of up to 90 per cent compared to fossil fuels.

19 photovoltaic systems were installed over the past year in our hotels. We continue to drive forward the use of photovoltaic systems in out hotels to promote sustainable power generation. In cooperation with our joint venture partners RIU, Grupotel and Atlantica, 19 such systems with an output of 3.500 kWp were installed in Greece, Spain and the Cape Verde Islands.

30 e-bikes and 30 cargo bikes are in use of Rhodes as part of a pilot project to make transport in destinations more sustainable. Rhodes is an important destination for TUI to develop new sustainability initiatives. Experiences and initiatives from the Co-Lab Rhodes are to be transferred to other holiday destinations. Both approaches count for TUI: the major strategic initiatives and smaller projects that can be implemented immediately. 30 e-bikes and 30 cargo bikes have arrived for the 250 tour guides on the island. The TUI bikes will help reduce emissions and provide the team with more environmentally friendly transport options. More information here.

10.500.000 TUI customers stayed at a hotel with a sustainability certification. TUI promotes social and environmental standards through certification. We expect our hotels and hotel partners to obtain sustainability certification from independent organisations. This process involved a third-party assessment to certify that the hotel complies with the criteria of the Global Sustainable Tourism Council (GSTC) and hence engages in good social and environmental practice. The GSTC criteria are the established global standard for sustainable tourism and cover four main aspects: effective sustainability, planning, maximizing social and economic benefit for local communities, valuing culture heritage and reducing negative impacts on the environment. In Financial Year 2023, 10.5 million TUI customers stays in a contracted hotel certified to these GSTC standards (compared with 7.9 million in 2022).

1420 experiences, tours and activities have been certified in accordance with international sustainability criteria. Sustainability also plays a key role in our holiday experiences. To assess sustainability, we were one of the first tourism companies to start applying the GSTC criteria to individual tours and activities within the TUI Collection experiences in financial year 2022. In financial year 2022, 180 TUI Collection experiences were certified according to these criteria. In financial year 2023, the process was extended to other excursion categories such as National Geographic or Shorex. By the end of the financial year, a total of 1420 experiences had been certified in accordance with the GSTC criteria. We offer these tours under the “Green & Fair” label.

-5.3% less water was used per guest night in our hotels (fresh water, but also for domestic, pool and irrigation purposes).

1000 sustainability learning hours were contributed by our tech teams as the Tech Sustainability Awareness Program was launched in 2023.