Palma de Mallorca, 26 May 2023

RIU receives six British Airways Holidays awards

  • The 2022 Customer Excellence awards are given based on tour operator customer ratings

British Airways Holidays, one of the United Kingdom’s major tour operators, gave 2022 Customer Excellence Awards to six RIU Hotels & Resorts located in Dubai, Maldives, the United States and Spain. The operator gathered more than 67,000 independent opinions in 2022 and is giving a total of 540 Customer Excellence Awards for 2022 around the world to recognise customers’ top-rated hotels. 

The six award-winning RIU hotels are: Riu Dubai (overall rating of 4.5 out of 5 stars), Riu Palace Maldivas (overall rating of 4.5 out of 5 stars), Riu Atoll (overall rating of 4.6 out of 5 stars), Riu Plaza New York Times Square (overall rating of 4.5 out of 5 stars), Riu Plaza Manhattan Times Square (overall rating of 4.6 out of 5 stars) and Riu Plaza España (overall rating of 4.7 out of 5 stars).

These awards are based on the impartial opinions of guests who stayed at the hotels. British Airways Holidays compiles these opinions on Feefo (, an independent platform where customers rate their hotel experience. Guests rate their stay based on location, service, cleanliness of the facilities and sleep quality, and give an overall rating out of five stars.

These awards are very important to RIU as they recognise the joint effort made by everyone who works every day at the chain’s hotels to offer the very best service.

About RIU Hotels & Resorts

The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the fourth largest in number of rooms.