The reception desk has been fully renovated, offering a fresh, modern image, where the colour white and natural light catch the eye. The current lobby is spacious and facilitates easy flow of guests. Adding to that flow is the fact that the check-in and check-out areas of reception are separate. An additional reception desk with concierge was added to prevent guests from that area having to go to the main reception desk.
The hotel has expanded the dining options available to guests: the Kulinarium restaurant, with gourmet cuisine a la carte; two Tiki Taco stations; and two Pepe’s Foods in total, as one more has opened in addition to the previously existing traditional grill restaurant. The main Baja California restaurant remains in operation, serving buffet breakfasts and dinners, the restaurant Lio, open during the Riu pool Parties; as well as the themed restaurants Carusso (Italian) and Sakura (Asian), and La Misión (Mexican) and Torote (steakhouse) located next to the main pools.
Customers will also be able to enjoy the hotel’s 13 bars: La Monumental bar and lounge; bars Plaza Olé and Bravo; bar Felipe; the 24-hour Sports Bar; the Wet & Drink, in the water park area; swim up bars la Iguana, Tequila, Mezcal and Mezcalito, the latter having just opened. El Ushuaia, Privilege and Space are in the Riu Pool Party area so they are open only for pool parties.
The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.