Hanover, 22 July 2020

Pandemic protection: holiday guarantee insurance for all TUI customers

The TUI Group is the first travel company to offer customers in the European markets a new special safety promise in cooperation with AXA Partners. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide.

A 24/7 emergency hotline and an app in various European languages provide medical telecare during the holiday. Should a PCR test, medical treatment or even quarantine be necessary during the holiday, the costs will be covered for the most part. Medical repatriation to the home country to a hospital near the place of residence is also included.

TUI thus offers all customers an additional safety promise to ensure that they can enjoy a relaxed and safe holiday. As a rule, guests do not incur any additional costs in connection with Covid-19 that are not covered by regular travel health insurance. For a carefree summer holiday, TUI also recommends taking out travel cancellation and travel health insurance.

New TUI holiday guarantee insurance at a glance:

  • 24/7 emergency hotline and app with medical tele-advice and medical assistance
  • Medical repatriation and medical treatment costs
    • Payment of medical treatment costs and costs for PCR test
    • Medical return transport to a hospital in the home country, provided there are no medical reasons or other regulatory requirements (e.g. flight bans) to the contrary
    • Travel home of family members (assumption of additional costs and rebooking fees)
       
  • Quarantine Cost Guarantee
    • In the event of infection or suspected infection with the SARS-COV-2 virus or similar viruses and officially ordered individual quarantine or even refusal of entry due to body temperature control
    • Accommodation costs due to quarantine up to 14 nights
    • Cost of the return flight ticket, if the originally booked flight cannot be rebooked
    • Cost absorption up to a maximum of 3,500 Euro per person

About TUI Group

TUI Group is the world’s leading integrated tourism group operating in more than 100 destinations worldwide. The company is headquartered in Germany. The TUI Group’s share is listed in the FTSE 250 index and in the German open market.

In financial year 2019, TUI Group recorded turnover of around €19bn and an operating result of €893m. The Group employs more than 70,000 people worldwide. TUI offers its 28 million customers, including 21 million customers in European national companies, integrated services from a single source. It covers the entire tourism value chain under one roof. This comprises more than 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson as well as 18 cruise ships ranging from the MS Europa and MS Europa 2 luxury class vessels and expedition ships to the Mein Schiff fleet of TUI Cruises and the vessels of Marella Cruises in the UK. The Group also includes leading European tour operator brands, five airlines with 150 modern medium- and long-haul aircraft and 1,600 travel agencies. Apart from the expansion of its core business with hotels, cruises and destination activities, TUI is increasingly investing in digital platforms. The Group is transforming as a digital company.

Global responsibility for sustainable economic, ecological and social activity is a key feature of our corporate culture. TUI Care Foundation, initiated by TUI, promotes the positive effects of tourism, education and training as well as environmental and social standards with projects in 25 countries. It thus contributes to the development of the holiday destinations. TUI Care Foundation, operating around the world, initiates projects creating new opportunities for the next generation.