Hanover, 22 July 2020

Pandemic protection: holiday guarantee insurance for all TUI customers

The TUI Group is the first travel company to offer customers in the European markets a new special safety promise in cooperation with AXA Partners. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide.

A 24/7 emergency hotline and an app in various European languages provide medical telecare during the holiday. Should a PCR test, medical treatment or even quarantine be necessary during the holiday, the costs will be covered for the most part. Medical repatriation to the home country to a hospital near the place of residence is also included.

TUI thus offers all customers an additional safety promise to ensure that they can enjoy a relaxed and safe holiday. As a rule, guests do not incur any additional costs in connection with Covid-19 that are not covered by regular travel health insurance. For a carefree summer holiday, TUI also recommends taking out travel cancellation and travel health insurance.

New TUI holiday guarantee insurance at a glance:

  • 24/7 emergency hotline and app with medical tele-advice and medical assistance
  • Medical repatriation and medical treatment costs
    • Payment of medical treatment costs and costs for PCR test
    • Medical return transport to a hospital in the home country, provided there are no medical reasons or other regulatory requirements (e.g. flight bans) to the contrary
    • Travel home of family members (assumption of additional costs and rebooking fees)
  • Quarantine Cost Guarantee
    • In the event of infection or suspected infection with the SARS-COV-2 virus or similar viruses and officially ordered individual quarantine or even refusal of entry due to body temperature control
    • Accommodation costs due to quarantine up to 14 nights
    • Cost of the return flight ticket, if the originally booked flight cannot be rebooked
    • Cost absorption up to a maximum of 3,500 Euro per person

About TUI Group

TUI Group is a leading global tourism group and operates worldwide. The Group is headquartered in Germany. TUI shares are listed on the FTSE 250, an index of the London Stock Exchange, on the regulated market of the Hanover Stock Exchange and on the Open Market segment of the Frankfurt Stock Exchange. The TUI Group offers integrated services from a single source for its 21 million customers.

The entire tourism value chain is covered under one roof. This includes over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 16 cruise ships, from the MS Europa and the MS Europa 2 in the luxury class and expedition ships to the Mein Schiff fleet of TUI Cruises and cruise ships at Marella Cruises in Great Britain. The Group also includes leading tour operator brands and online marketing platforms across Europe, five airlines with more than 130 modern medium and long-haul aircraft and around 1,200 travel agencies. In addition to expanding its core business with hotels, cruises via successful joint ventures and activities in holiday destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a digital company.

Global responsibility for sustainable economic, ecological and social action is at the core of our corporate culture. The TUI Care Foundation, initiated by TUI, focuses on the positive effects of tourism, on education and training and on strengthening environmental and social standards with projects in 25 countries. It thus supports holiday destinations in their development.