Hanover, 22 July 2020

Pandemic protection: holiday guarantee insurance for all TUI customers

The TUI Group is the first travel company to offer customers in the European markets a new special safety promise in cooperation with AXA Partners. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide.

A 24/7 emergency hotline and an app in various European languages provide medical telecare during the holiday. Should a PCR test, medical treatment or even quarantine be necessary during the holiday, the costs will be covered for the most part. Medical repatriation to the home country to a hospital near the place of residence is also included.

TUI thus offers all customers an additional safety promise to ensure that they can enjoy a relaxed and safe holiday. As a rule, guests do not incur any additional costs in connection with Covid-19 that are not covered by regular travel health insurance. For a carefree summer holiday, TUI also recommends taking out travel cancellation and travel health insurance.

New TUI holiday guarantee insurance at a glance:

  • 24/7 emergency hotline and app with medical tele-advice and medical assistance
  • Medical repatriation and medical treatment costs
    • Payment of medical treatment costs and costs for PCR test
    • Medical return transport to a hospital in the home country, provided there are no medical reasons or other regulatory requirements (e.g. flight bans) to the contrary
    • Travel home of family members (assumption of additional costs and rebooking fees)
  • Quarantine Cost Guarantee
    • In the event of infection or suspected infection with the SARS-COV-2 virus or similar viruses and officially ordered individual quarantine or even refusal of entry due to body temperature control
    • Accommodation costs due to quarantine up to 14 nights
    • Cost of the return flight ticket, if the originally booked flight cannot be rebooked
    • Cost absorption up to a maximum of 3,500 Euro per person

About TUI Group

The TUI Group is the world's leading tourism group and operates worldwide. The Group is headquartered in Germany. The TUI share is listed on the FTSE 250, the leading index of the London Stock Exchange, and on the Regulated Unofficial Market in Germany.

The TUI Group offers integrated services from a single source for its 28 million customers, 21 million of whom are in the European national companies. The entire tourism value chain is represented under one roof. This includes over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 15 cruise ships, from the MS Europa and MS Europa 2 in the luxury class and expedition ships to the Mein Schiff fleet of TUI Cruises and cruise ships at Marella Cruises in England. The Group also includes Europe's leading tour operator brands and online marketing platforms, five airlines with more than 100 modern medium and long-haul aircraft and over 1,000 travel agencies. Besides the expansion of its core business with hotels, cruises via successful joint ventures and activities in holiday destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a digital company.

Global responsibility for sustainable economic, ecological and social action is at the core of our corporate culture. With projects in 25 countries, the TUI Care Foundation initiated by TUI focuses on the positive effects of tourism, education and training and the strengthening of environmental and social standards. It thus supports the development of holiday destinations. The globally active TUI Care Foundation initiates projects that create new opportunities for the next generation.