- It comprises 17 protocols and it comprehensively addresses the new situation, entering into the details of everyday operations and customer service, as well as cleaning and disinfection.
- It was developed by RIU professionals in collaboration with the specialist consultancy firm Preverisk, and its main objective is the safety of the guests and the staff.
- The manual will be shared with the whole industry through a partnership called the Post-Covid19 Hospitality Sector Alliance, because what matters most now is the recovery of the destinations and the options they offer as a whole.
RIU Hotels & Resorts has been working for several weeks to create a total of 17 protocols that will serve to guide operations in the hotels when they reopen post-COVID. They give details of each hotel department’s work in order to offer the highest guarantees of safety to guests and staff. The departments that from now on will apply the new measures in their everyday work include Reception, Housekeeping (cleaning), Dining Rooms, Bars, Kitchens, Confectionery, Goods Reception, Technical Service Centre, Industrial Zones, Staff Areas, Staff Transport, Fitness and Entertainment. In this way, they can manage the reopening process in a comprehensive way that covers aspects from limiting the occupancy of the hotel and each of its areas, to the correct dosage of tried and tested virucidal products.
These protocols have been created by RIU professionals in collaboration with Preverisk Group, an international consultancy specialising in health and safety advice, auditing and training in the tourist industry. The partnership has produced this set of protocols that offer specific, practical solutions for all the different areas of the hotels. The next step will be to create a network, constituted as a broad alliance in the sector, in order to share and disseminate this knowledge among all the sector players who want it, given that we are all now working with the shared goal of recovering our activities safely and earning the customers’ trust in the destinations and businesses. As part of this alliance, all participants will also have access to training modules developed by Preverisk, which will explain the implementation of the recommended measures. These protocols are already in the hands of Spanish and international regional governments, as well as TUI Group, for their oversight.
Staff training is an essential part of these protocols, as it ensures that all employees know what they need to know in order to act appropriately in every task they undertake in their role. Another key part of this plan’s success is monitoring staff and ensuring they only attend their place of work if they are in good health, as well as ensuring that no members of staff who belong to risk groups are in charge of hazardous jobs such as cleaning items or areas with suspected cases of COVID-19.