Palma de Mallorca, 6 July 2021

TUI bolsters digital platform by adding 125,000 transfer options through Mozio partnership

  • Mozio inventory integrated with TUI digital distribution channels
  • TUI to consolidate all transfer business under a single digital platform
  • Growing demand for private transfers as travel returns
  • Diverse transfer options available, including private cars, tuk-tuks and helicopters

TUI Group, the world’s leading tourism group, has strengthened its digital platform capabilities through a strategic partnership with Mozio, a travel and transportation technology business. The Mozio transfer inventory has been integrated with TUI’s digital distribution channels, providing TUI partners and customers with access to over 125,000 additional transfer options in more than 125 countries. The partnership continues the ongoing digital acceleration taking place across TUI Group and supports the growth of its Tours & Activities division.

In 2019, TUI sold approximately 31m transfers* and the integration with Mozio is the first step in a strategic initiative to consolidate all transfer business under a single TUI digital platform. The new partnership also reflects current travel trends**, including stronger demand for private transfers and the desire from customers for more control, flexibility and choice during their vacation.

“Our digital platform offers a comprehensive selection of the best travel experiences and service. As part of this, we connect our partners and customers with the leading transportation businesses worldwide,” stated David Schelp, CEO of TUI Musement, the Tours & Activities division of TUI Group. “Through partnering with Mozio, we are once again leveraging technology to offer more choice, greater personalisation options and an overall better travel experience.”

Through TUI websites and the TUI app, customers can search, schedule and book private transfers, with instant confirmation and a pre-defined price, and then live tracking of transfers on the day of travel. The transfers added by Mozio cover all major airports, ports, and points of interest, in more than 125 countries, including all TUI source markets and holiday destinations. A diverse range of transfer options are available, from buses, trains and private cars, to limousines, helicopters and tuk-tuks.

Nicole Forson, Mozio President, added, “We are delighted to be working with TUI and integrating with their digital platform, offering their clients and customers a high-quality standard of private transfers both to the airport and once in destination. Together we are providing a diverse and reliable choice of travel options, while continuing to deliver excellent customer value.”

The Mozio inventory is already available on different TUI websites for customers, who also have the option to book or upgrade transfers whilst on vacation by calling the TUI Experience Centre. Furthermore, travel partners across Europe can now access thousands of additional transfer options via the TUI Agency Tool. In the future, the Mozio inventory will be available on all TUI websites, enabling TUI customers from all source markets to upgrade or add transfer options.

Notes to Editors

Book transfers with TUI and Mozio: https://tui-uk.mozio.com/en-us/

*A ‘transfer sale’ refers to an individual transfer place sold to one customer on any ground transportation vehicle

** Based on various sources, including market research reports, independent industry analysis and TUI customer surveys

About TUI Musement

TUI Musement is a global Tours & Activities business that combines scalable digital platforms with personalised in-destination service by local teams, to deliver products in three main business lines:

  • Experiences: Excursions, activities & tickets

  • Transfers: Between airports, hotels and ports

  • Tours: Multi-day itineraries encompassing flights, hotels, experiences and transfers

Available in all major city and sun & beach destinations, products are developed in-house or sourced from leading travel businesses. They are distributed to customers, including the 20+ million TUI customers, through the TUI websites and apps, in-destination local teams and B2B partners, including some of the world's leading OTAs, tour operators, airlines, hotels, travel agencies and cruise lines. TUI Musement is one of the major growth areas of the TUI Group.

About TUI Group

The TUI Group is one of the world's leading tourism groups and operates worldwide. The Group is headquartered in Germany. TUI shares are listed in the Prime Standard of the Frankfurt Stock Exchange, in the regulated market of the Lower Saxony Stock Exchange in Hanover and in the FTSE 250, an index of the London Stock Exchange. TUI Group offers its 19 million customers integrated services from a single source and forms the entire tourism value chain under one roof. The Group owns over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 16 cruise ships, ranging from the MS Europa and MS Europa 2 in the luxury class and expedition ships in the HANSEATIC class to the Mein Schiff fleet of TUI Cruises and cruise ships operated by Marella Cruises in the UK. The Group also includes Europe's leading tour operator brands and online marketing platforms, for example for hotel-only or flight-only offers, five airlines with more than 130 modern medium- and long-haul aircraft and around 1,200 travel agencies. In addition to expanding its core business with hotels and cruises via successful joint ventures and activities in vacation destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a global tourism platform company.

Global responsibility for sustainable economic, environmental and social action is at the heart of our corporate culture. With projects in 25 countries, the TUI Care Foundation initiated by TUI focuses on the positive effects of tourism, on education and training and on strengthening environmental and social standards. In this way, it supports the development of vacation destinations. The globally active TUI Care Foundation initiates projects that create new opportunities for the next generation.

About Mozio

Founded in 2012, Mozio is focused on helping connect travelers, global travel brands and local companies to turn what can be one of the most confusing parts of any trip – getting to and from the airport – into a delightful experience. Whether by train, bus, shuttle, sedan, taxi, limousine, water taxi or helicopter, travelers using Mozio´s technology can search for and book the right option for them in over 3,000 airports and ports and 150 countries around the world.

Stephen Denton

Head of External Communications
TUI Musement
Contact details
+34 619 34 1883
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