Improving the sustainability performance of our hotels and hotel partners is an ongoing focus.

Since the launch of our Better Holidays, Better World strategy, we have seen overall reductions in energy, carbon dioxide and waste. In 2018, despite dedicated projects to reduce energy, carbon and water, these metrics remained relatively constant (and water increased). This was partly due to increased customer volumes to North Africa compared to the previous year, as well as a changing hotel portfolio. More focus is needed over the remaining two years of the strategy to meet our commitment to reduce TUI Hotels & Resorts carbon emissions per guest night by 10 %. Energy reduction workshops will be held in areas where they are most needed.

Hotels have a unique opportunity to make a positive socio-economic ontribution in the communities where they operate. Our TUI Hotels & Resorts and international Concept hotels are asked to provide information on local employment, investment in training and support for the local economy so that we can monitor and help them improve performance in this area.