The TUI Mobility Hub in its simple, open-plan office is a bit like a classroom or university reading room with its long rows of white tables. The atmosphere among the 40 or so young people in printed T-shirts, polo necks and jeans is relaxed but busy. Many are sitting at their desks, some wearing big earphones, while they are focussed keying in programming code, which pops up in bright colours on the computer screens. A few are standing clustered around a monitor looking at different user interfaces from a smartphone app. They click through the functions one by one, discuss, nod, laugh. One of them takes analogue notes with a felt pen on a neon green post-it sticker and attaches it to the edge of the screen.
The young folk are all software engineers with job descriptions like UX/UI designer, scrum master, data analyst and tech lead – they are programming, developing and testing new functions for the app. The TUI app already has many functionalities to map the entire holiday experience – it is turning into an all-round holiday planner. From the search for thrilling destinations, then the booking, via the flight and hotel check-in, all kinds of additional benefits and services to the inspiration for the next trip after returning home: the app can show you when and where your transfer will pick you up, use a chat function to ask the rep for excursion suggestions, reserve a table in a speciality restaurant, or book a diving lesson.