24 March 2017

Laptop ban on flights to the USA and the UK

TUI UK & Ireland

In line with the UK government’s directive, we can confirm that we are currently making changes to the carriage of electronic devices on our aircraft. For Thomson, First Choice and Thomson Cruises customers this only affects travel back to the UK from Egypt, Turkey and Jordan.

It means only ‘normal sized’ (smaller than 16cm in length, 9.3cm in width and 1.5cm in depth) mobile phones can be carried on your person or in hand luggage when on board our aircraft. Any other mobile phones lager than the stated dimensions, or laptops, tablets, e-readers, power cables and their transformers must be checked into hold luggage. Spare batteries and power banks cannot be carried on board the aircraft, either in the cabin or the hold, and will have to remain behind. To help us speed up the security check process on the affected routes we ask customers to keep their hand luggage to a minimum.

We recognise the inconvenience that this change may cause to our customers and apologise for this, but we appreciate their patience and understanding at this time as we continue to put the safety of everyone travelling with us first.

Other European source TUI markets

The ban on laptops and tablets in hand luggage, which has been announced for flights from certain airports/countries to the USA and the UK, will currently have no impact on our guests aboard TUI flights to other European source markets. Corresponding instructions, like those issued by the governments of the USA and Great Britain do not exist for flights to Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Norway, Poland, Sweden and Switzerland.

The safety of our flights remains our top priority at the entire TUI Group. Accordingly, we are in close contact with the relevant national authorities. Should there be any changes for our guests on board, we will inform them promptly.