Palma de Majorca, 17 October 2017

A total of 11 RIU hotels receive the prestigious Quality Assurance Award from Delta Vacations

  • Nine hotels in Mexico, along with one in Jamaica and another in Panama were honored by Delta Vacations for outstanding customer service
  • The Quality Assurance Awards recognise excellence in terms of
    quality and the services offered

No fewer than 11 RIU Hotels & Resorts establishments this year received the Delta Vacations Quality Control Award. The annual awards named the Delta Vacations "Quality Assurance Awards", serve to recognise standards of quality and service offered by hotels to their shared customers.

Each year, the company honors qualifying hotels, destination management companies and rental car agencies in the United States and across the globe, out of more than 4,000 partners offered by Delta Vacations. This year, The 11 RIU resorts, nine located in Mexico, one in Jamaica and another in Panama, were among an elite group of 228 hotels, 22 destination management companies and four car rental companies that earned the award designation.

The 2017 "Quality Assurance Award" was earned by companies that partner with Delta Vacations and achieved the following criteria: 99% customer satisfaction, 99% product performance and a minimum of 100 bookings annually. Thanks to this result, RIU demonstrates the consistency of its hotel quality and service, and the high quality standards offered to customers. 

"As a company, service excellence is of the utmost importance", said Elizabeth Moriarty, Delta Vacations vice president of product development. “It is only fitting that we recognize our partners who go above and beyond to ensure that our mutual customers have the most memorable vacation experience possible.” 

Meanwhile, Hugo Aguilera, VP Business Development & Partner Marketing at RIU Hotels, asserted "we would like to thank Delta Vacations for such an honor of receiving 11 Awards this year! We are truly committed to deliver the best service to our mutual clients". 

The 11 RIU hotels claiming the Delta Vacations Quality Assurance Award are


  • Riu Cancun


  • Riu Palace Cabo San Lucas
  • Riu Santa Fe


  • Riu Palace Mexico
  • Riu Palace Riviera Maya
  • Riu Playacar
  • Riu Tequila
  • Riu Yucatan


  • Riu Emerald Bay


  • Riu Palace Jamaica


  • Riu Playa Blanca

About RIU Hotels & Resorts

The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 95 hotels in 19 countries which welcome over 4 million guests a year and provide jobs for a total of 26,867 employees. RIU is currently the world's 29th ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the third largest in number of rooms.