Palma de Mallorca, 2 February 2024

AENOR makes RIU the first hotel chain to be certified in Zero Food Waste

  • The first three hotels to receive the certification were the Riu Concordia, Riu Festival and Riu San Francisco in Playa de Palma

RIU Hotels & Resorts and AENOR signed an alliance to certify the hotel chain’s hotels with the new “Zero Food Waste” seal. RIU’s commitment, with the support of AENOR certification, has the ambitious objective of fighting the serious problem of food waste. Likewise, the creation of the seal responds to society’s growing concern about food waste while aligning itself with the UN’s Sustainable Development Goals (SDGs) and the sustainability goals of RIU and AENOR. After a rigorous management and verification process, the three hotels have received their certification, guaranteeing that there is no avoidable food waste in the hotels.

The hospitality industry is a sector in which a huge amount of food is consumed, and it involves the entire agri-food value chain. In addition, the United Nations estimates that one-third of the food produced in the world ends up in the bin, while the incidence of severe famine is increasing, and that almost half of child deaths are related to malnutrition. That’s why the fight against food waste is one of the UN’s Sustainable Development Goals, specifically, the second: “Zero Hunger”. This alliance is a challenge that aims to combat a global problem with enormous environmental, social, and financial implications, since, among many other advantages, reducing waste has a high direct benefit in terms of cost savings. 

To become certified, the hotels have carried out a great deal of evaluation, control, and monitoring work in which the role of AENOR and RIU professionals is essential. The certification specifies several key steps to follow in order to take advantage of the opportunity to learn and improve in the processes of reducing leftover food. First, a food waste inventory is carried out, defining actions to reduce and prevent waste. This is reflected in a plan with specific objectives and goals, which are documented and exhaustively monitored through a management plan drawn up by RIU. Once the relevant verifications, evaluations, and checks were carried out in the kitchens themselves by AENOR, the three certificates were awarded, without any point of “Non-Conformity”. The certification is valid for three years, with annual reviews.

Currently, the pilot plan for this project is being carried out in RIU’s hotels in Mallorca. The goal for 2023 was to certify the Riu San Francisco, Riu Festival, and Riu Concordia hotels, while the Riu Playa Park and the Riu Bravo will become certified when they reopen for the 2024 summer season.

This is a major challenge for RIU with which it aims to contribute to confronting a global problem. To do this, it relies on its kitchen and dining room teams, which are the main protagonists of these changes. AENOR stresses that the fundamental pillars are reduce, reuse, redistribute, and recycle. Therefore, it is essential to avoid overproduction and adapt it to demand, optimising operations to be more efficient, since one of the most critical places for food waste is buffets. 

About AENOR:

AENOR contributes to the transformation of society by transforming trust between organisations and individuals, through conformity assessment services (certification, inspection, and testing), training, and information. It is the leading trust-building entity in Spain, with more than 85,000 workplaces around the world holding one of AENOR’s certificates in fields such as Quality Management, Sustainability, Verification of Non-Financial Information, Animal Welfare, Occupational Health and Safety, Digitalisation, and Compliance.

AENOR’s differential competitive advantages include higher brand recognition between companies (B2B) and consumers (B2C); it has its own staff, which allows it to manage the accumulated knowledge for the benefit of its customers; it innovates in the resolution of new competitiveness gaps thanks to its proximity to sources of knowledge; and it has geographical and sectoral capillarity.

AENOR is a global entity which already carries out operations in 87 countries. There are 19 offices in Spain in all the Autonomous Communities with their own auditors and a permanent presence in 12 other countries, mainly in Latin America and Europe.

About RIU Hotels & Resorts

The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the fourth largest in number of rooms.